Facility Rules

Thank you for choosing to store with Yaldhurst Storage and abiding by our Facility Rules:

Hours of Operation

• Office Hours: Yaldhurst Storage is available via phone or text Monday through Sunday, 8:00 AM – 5:00 PM. You are always welcome to call or text outside of these hours—just keep in mind that our response might be delayed until the following morning.
• Access Hours: 6am - 10pm, 7 days a week.

Accessing the Facility

• Please be aware persons entering the premises do so at their own risk.
• Customers store at their own risk and should follow our reasonable directions.

In and Around the Facility

• Safety: For your safety, do not place objects in front of roller doors or gates.
• Gates: Gates may close without warning and should not be obstructed.
• Shared Zones: There are shared zones throughout the Facility, so please be aware of others, take care, and when driving, adhere to the 5km speed limit around the Facility.
• Pedestrians: Pedestrians should be aware of vehicles moving around the Facility.
• Alarms & Security: This Facility is alarmed and monitored at all times. If you or one of your associates triggers a security or emergency services alarm, a call-out fee of $100 will apply.
• Conduct: Please be considerate of others. Aggressive, abusive, or any antisocial behaviour will not be tolerated.
• Smoking & Animals: Smoking is not permitted at this Facility. Pets and animals must be restrained at all times.

Your Storage Unit

• Unit Access & Security: Your storage unit is individually alarmed, monitored, and automated for your peace of mind. To ensure maximum security, please follow these operational rules:
• Entering the Facility: Entering your PIN or access card at the front gate automatically disarms your individual unit alarm and enables power to your unit’s door.
• The 15-Minute Window: You must open your unit door within 15 minutes of entering the gate. If the door is not opened within this time, the power will disconnect and the alarm will re-arm. To regain access, you will need to return to the entry gate and re-enter your PIN or access card.
• Exiting the Facility: When leaving, you must enter your PIN or access card at the exit keypad. Once the security system detects your unit’s door as closed, it will re-arm your unit’s alarm and disconnect power to your unit’s door.
• Tailgating Warning: If you exit the facility without entering your PIN or access card, your unit will remain unsecured and powered for 30 minutes before the system automatically re-arms it. Always key out to protect your belongings immediately upon exiting the facility.
• Padlocks: If your unit features a manual lift-up door, you must secure it with your own padlock.
• 24/7 HD Video Surveillance: The Facility’s common areas are protected by continuous video surveillance from security cameras. The inside of your storage unit may be visible on camera if the door to your storage unit is open.
• Prohibited Items: You must not store hazardous, illegal, stolen, flammable, explosive, environmentally harmful, perishable, or living goods, or goods that pose a risk to any property or person.
• Lithium-ion Batteries: This includes lithium-ion batteries or items containing lithium-ion batteries.
• Electricity Supply: You must not access the Facility’s electricity supply via power points, extension leads, or other measures. Please contact the should you require a power supply.

Your Goods

• You must not leave any goods unattended in a common area of the Facility any longer than 24 hours.
• After this period, we have rights to deal with such goods under the self-storage agreement.

Fees

• Storage fees must be paid on time. Failure to pay on time will incur late fees, and your access to the Facility will be suspended.
• Please contact should you need to discuss outstanding payments.
• The Facility has the right to sell your goods if you do not pay your storage fees in accordance with your self-storage agreement.

Children

If you bring children into the Facility, you must supervise them at all times. You are responsible for keeping them safe.

Your Details

• Please notify us within 2 business days if your contact details, or the contact details of your Alternative Contact Person, change.

Moving Out

• Notice: Please inform us at least 14 days before your next bill if you plan to vacate your storage space.

Ensure that all your belongings are removed from the space, leaving it empty and clean. Once cleared, please send a photo of the empty unit either via email to [email protected]