Facility Rules

Office Hours

Yaldhurst Storage is staffed Monday to Friday Xam – Xpm, Saturday Xam – Xpm, Sunday Xam – Xpm

Access Hours

24 hours, 7 days a week

Accessing the Facility

Please be aware persons entering the Facility do so at their own risk. Customers store at their own risk and must follow our reasonable directions.

In and Around the Facility

For your safety, do not place objects in front of roller doors or gates. Gates, roller doors and other access doors may close without warning and should not be obstructed.

There are shared zones throughout the Facility so please be aware of others, take care and when driving adhere to the 5km speed limit around the Facility. Pedestrians should be aware of vehicles moving around the Facility. This Facility is alarmed and monitored at all times. If you or one of your associates triggers a security or emergency services alarm, a call out fee of $XX will apply.

Please be considerate of others. Aggressive, abusive or any antisocial behavior will not be tolerated and may lead to us ending your self storage agreement.

Smoking and vaping are not permitted at this Facility. Pets and animals are \[not permitted at or must be restrained at all times in\] this Facility – other than disability assist dogs.

Your Storage Unit

You keep the key to your storage unit and your goods are stored at your own risk.1 If we agree to hold a key on your behalf for delivery to a third party or use by one or more third parties to access your storage unit, or you ask us to lock your storage unit on your behalf, you retain possession and control over the unit and your goods remain stored at your own risk.

You must secure your storage unit with a padlock or smart locking device, and secure any of the Facility’s gates / doors that you use from unauthorised entry by \[detail to be inserted by Facility\]. You must not store hazardous, illegal, stolen, flammable, explosive, environmentally harmful, perishable or living goods or goods that pose a risk to any property or person. This includes lithium-ion batteries or items containing lithium-ion batteries.

You must not access the Facility’s electricity supply via power points, extension leads or other measures. Please contact the Office should you require a power supply.

Your Goods

You must not leave any goods unattended in a common area of the Facility any longer than \[24 hours\]. After this period, we have the right to treat them as abandoned and dispose of them.

Children

If you bring children into the Facility, you must supervise them at all times. You are responsible for keeping them safe.

Fees

Storage fees must be paid on time. Failure to pay on time will incur late fees and your access to the Facility will be suspended. Please contact the Office should you need to discuss outstanding payments. The Facility has the right to sell your goods if you do not pay your storage fees in accordance with your self storage agreement.

Surveillance

The Facility is under continuous CCTV surveillance. By entering the Facility, you acknowledge that you and your activities may be recorded. The inside of your storage unit may be visible on camera if the door to your storage unit is open \[or if we have in-unit cameras\]. \[We use facial recognition technology at the Facility.\] Refer to our Privacy Policy, our storage agreement terms and our on-site signage for more information.

\[Retain if your facility accepts deliveries\] Deliveries / Collections

Please contact the office if you wish to have goods delivered to or collected from the Facility.

Any goods received by the Facility for delivery or dispatch will be stored in a designated unsecured area so you should arrange for collection as soon as possible, and, in any event no later than within 7 days following receipt of the goods by us, either for delivery to you or for dispatch. After collecting any deliveries, you must either store the goods in your storage unit or remove them from the Facility.

If the goods are not collected within 7 days, we will charge you a standard fee (currently $XX), return the goods to the sender and / or otherwise dispose of your goods under the self storage agreement.

Please note any receipt and/or dispatch activities are undertaken at your risk, and the area for delivery and dispatch may be accessed by Facility staff, courier personnel and other members of the public. Although we are authorised to sign for the goods on your behalf, we do not take possession or control of the goods and we do not take any steps to check the goods or keep them safe. You must comply with, and you must ensure that any third party delivering/collecting the goods complies with, our reasonable directions.

This service is provided on a fair use basis and we may request you to stop using the Managed Service or Storage Room facility if delivery activity exceeds \[limit to be inserted eg X delivery per month/quarter.\]

Your Details

Please notify us within 2 business days if your contact details, or the contact details of your Alternative Contact Person change.

Moving Out

When it’s time to move out, please provide \[set out your termination notice period\] days’ notice of your intention to move out.
You must move out before the end of your storage period or within 24 hours of us terminating of the self storage agreement. Please ensure you take all goods with you when you move out. Your unit must be left empty and clean with your lock removed. Please note rubbish disposal charges apply at a rate of $XX per disposal. Any rubbish left in shared zones will incur a disposal fee of $XX.

Goods Handling Equipment

You may only use our goods handling equipment (walking stackers, trolleys etc) if you are experienced in using the particular equipment, you comply with our health and safety instructions and you use the equipment safely.